Naturally/organically grown produce will normally adhere to certified organic standards, but without the certification.

This usually means:

• no chemical/artificial pesticides, most of which persist in the food chain;
• no chemical/artificial fertilisers, such as those made from petroleum and other natural gases;
• no chemical/artificial herbicides;
• no preventative spraying;
• only biodegradable pesticides which are broken down by sunlight, air, or water. They are usually made from plant matter, instead of synthetic chemicals.
• only adding organic material, such as manure and compost, to the soil as much as possible; and
• only organic fertilisers which come from plant and animal sources are used.

We are fully transparent with when are herbals are picked, so the years will be included on all our caddies and caddy refill pouches.

All of our herbals are packed within a few weeks of being picked and dried, which means they are all very fresh. Therefore, the year makes absolutely no difference, and due to this freshness the shelf life of our infusions can range up to 5 years (however it does always depends on how well they are stored at their final home). 

Years are also very important, as nature and the terroir will vary and provide us with some outstanding years, just like wine. We are in fact working on designating some of our herbals as vintages within the brand. 

To ensure our infusions are enjoyed at their best, care must be taken when brewing. We have put together a Brewing Guide and Matrix.

All our infusions are suitable for vegans and vegetarians.

The best-before date on our infusion is an advisory date for when the infusion is at its utmost freshest and best tasting.

Please be informed that this date does not mean the infusion is not usable after this time, as an infusion does not go stale, but rather loses its quality in flavour. Storing an infusion in a cool, dry place away from direct sunlight and strong odours in air-tight packaging, should help in maintaining its freshness for as long as possible. We do not recommend glass, plastic and paper containers.

Please always consult a medical professional before drinking our infusion for any health concerns or questions on pregnancy.

Our infusions are extremely rare and are only ever available in extremely limited quantities. Once we run out of stock, we are unable to source a replacement until the next season in which that tea is produced.

We will however, be providing the UK’s order-to-harvest service, where you will be able to pre-order your chosen infusion which will be delivered to you within a couple of months of harvest, ensuring you receive the very freshest infusion. Once your infusion has arrived and been packed in the UK, we will email you with delivery details.

All orders are dispatched on the same day, provided you place your order before 3:30pm Monday – Friday. If you place your order on a Friday after 3:30pm or on a Saturday or Sunday, it will be dispatched the following Monday, or Tuesday if the Monday is a bank holiday.

Our standard delivery lead time is 3 working days.
For premium delivery orders placed before 3:30pm within the UK, we aim to process, dispatch and deliver your order within 24 hours – Monday to Friday.
If for any reason there would be a delay to your order, we will do everything we can to inform you of such instances.

How much does postage cost?
Standard UK Delivery costs £2.95
Premium UK Delivery costs £5.80 - 20.95
This information will be available to you in the checkout stages of your order, before confirming.

For more information on delivery, please see our Delivery & Returns page.

For UK deliveries, orders selected for standard delivery and weighing under 15kg will be delivered with Hermes. If your order has been selected for premium delivery, it will be sent via Hermes (UK mainland), TNT (Highlands and Islands) or DHL (Northern Ireland and Offshore Islands).

Orders being delivered by Hermes are not tracked. For orders dispatched with DPD, TNT  and DHL, once you have received confirmation that your order has been dispatched, please visit the respective DPD, TNT and DHL websites and enter your shipment tracking number. This will give you up to date information on the progress of your parcel. Alternatively, you can contact DPD, TNT and DHL directly on quoting your parcel number. Please note DPD will be in contact with you let you know your delivery slot once your order is processed.

Once you have successfully placed your order using our online shop, you will automatically receive a confirmation email of your order. Once your order has been picked and packed and sent for shipment, you will then receive a dispatch notification email. If your order has been dispatched with DPD, TNT, DHL you’ll also receive your tracking number.

For more information on delivery, please see our Delivery & Returns page.

Once your order has been dispatched, if you haven’t received it within 4 working days (Monday to Friday) for UK Standard Delivery or 2 working days for Premium Delivery, please feel free to contact us.

You can cancel your order prior to dispatch and you will receive a full refund including the original postage and packaging for your order.

For more information on our cancellation policy, please see our Delivery & Returns page.

Currently you can order through our website if you live in the UK.

However, if you live out of the UK and would like to purchase our luxury infusions, please contact us using our contact form or email us at contact@nazanitea.com with your delivery address and order, as we will be able to arrange an international request via standard postal service or courier!